Refund & Return Policy

At VORTYX, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple return and refund process.

Return Eligibility

To be eligible for a return, the item must meet the following conditions:

📦 The item must be unused and in its original condition
📦 The item must be returned in its original packaging
📦 The return request must be made within 14 days of delivery

Items that show signs of wear, damage, or alteration may not be eligible for return.

Non-Returnable Items

Certain items cannot be returned, including:

❌ Items marked as final sale
❌ Used or damaged products
❌ Items returned after the return period

How to Request a Return

To request a return:

📩 Contact our support team through our website contact page
📦 Provide your order number and reason for return
📦 Our team will provide return instructions

Refund Process

Once we receive and inspect the returned item:

💳 Approved refunds will be issued to the original payment method
⏳ Refund processing may take 5-10 business days depending on your bank or payment provider.

Return Shipping

🚚 Customers may be responsible for return shipping costs unless the item received is damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. We will arrange a replacement or refund as quickly as possible.